ISU-I launches QR-Enabled Feedback Management System; QR codes for innovative, sustainable services

Isabela State University – City of Ilagan campus (ISU-I) officially launched the QR-Enabled Feedback Management System, at the New CEAT-AVR, October 14,2025.

The event was joined by campus officials, faculty members, and students, with Harold Hernandez leading the presentation of the said system.

In his welcome remarks, Engr. Arnold Alburo, Deputy QMR and QA Director, urged the students to actively utilize the newly developed feedback platform, emphasizing that the system marks a new step toward more accessible and transparent communication between students and the administration.

Following the welcome remarks, Engr. Alfonso R. Simon, Ph.D., Cluster Executive Officer, commended and acknowledged the ICT students, particularly acknowledging Hernandez and his adviser Prof. Mark Gil Gangan for their role behind the development of the system.

“A long time ago, five to ten years ago, ito yung gusto nating mangyari, na yung mga capstone projects ng mga estudyante, the product will actually be used by the campus; outside the campus,” said Simon.

He also noted how the university’s services, such as feedback submission at the registrar’s office, have now become more convenient and efficient through the integration of QR-Based feedback system.

“Ihuhulog mo siya sa box na ginagawa natin, those are things of the past already. Ito na ngayon, may QR code na bawat opisina. I-scan mo na lang, gawin mo sa cellphone mo, and later on pag ginawan natin ng report, napakadali na,” he added.

Hernandez then introduced the ServicePulse: The QR-Enabled Feedback Management System, designed to streamline and digitalize the university’s feedback collection process.

“Before, our feedback system was done manually, a process that was time consuming and prone to human errors. With this innovation, clients can now scan QR codes, fill out forms online, and have their responses automatically summarized in real time,” Hernandez explained.

Hernandez also emphasized the environmental benefits of the system, which reduces paper usage and contributes to ISU’s sustainable initiatives.

During the system demonstration, participants were shown two main interfaces: Client’s Site which includes Data Privacy Consent, emoji-based feedback, and the Management Information System (MIS) office directory; and the Admin’s Site which displays bar graph summaries, citizens’ charter metrics, and detailed office feedback reports, all generated automatically for efficient data analysis.

Participants were also encouraged and given a chance to raise questions and concerns regarding data privacy, demographic inclusions, and system security, multiple responses from a single device, the need for clearer emoji representations, and the inclusion of regional and gender data were discussed.

The development team clarified that no personal email or identifiable data is collected, and that upcoming updates may include voucher codes to prevent multiple feedback submissions.

Additionally, the system was confirmed to function even without Wi-Fi connectivity, ensuring accessibility across offices.

The program concluded with Sir David Pascua’s closing remarks, who highlighted the innovation’s alignment with ISU’s vision of becoming a smart and sustainable university.

“It may seem like a small step, a simple scan of a QR code, yet it reflects a much commodious vision, our collective proof toward becoming a smart university. Through this project, we’re embracing a paperless and efficient feedback system that responds to the evolving digital era," Pascua said.

The launch of the QR-Enabled Feedback Management System marks another milestone for ISU-Ilagan for a data-driven, transparent, and client-centered culture that reflects its commitment to innovation and sustainable development.

Article by Patricia Felipe Andres